Cappadocia Cave Resort & Spa (CCR)

I can’t attach videos to tripadvisor but I attached some images. The videos showed the broken furniture and bathroom fittings almost falling off. They’re on my google review . I thought the recent bad reviews were maybe just exaggerating but no, they are correct. If this was a cheaper three star hotel I wouldn’t leave this review. Because this hotel is five star and charges high money, I wanted to share the experience so that others don’t arrive disappointed Some of the furniture in the room is falling apart, the bathroom is dirty even after cleaning and the bathroom fittings are loose. The air con works but sounds like it needs replacing. The worst thing is the staff attitude. We had something like 5 key cards fail, meaning I had to go to reception multiple times for help, and they have a very bad attitude to any problems. I saw various customers complain about something in their room and asking to be moved to a new room but the staff simply do not care at all and say “this isn’t a problem” and “you cannot move room”. They use “I don’t understand your problem” as a default meaning “go away” If you call reception for something eg they hadn’t given us shampoo etc, they say they’ll send someone but it never happens We had a problem with an alarm belonging to the hotel beeping loudly every 30 seconds all night meaning I couldn’t sleep. So I was VERY tired the next day and asked reception for help The receptionist Seren could not care less. She laughed at me saying “what should I do”. When I said can I move room she simply said no as “there is no problem”. Eventually I found the source of the alarm, filmed it and showed her and then she believed me and she got it fixed. Video attached to reviews I left on google Customer service was basically terrible, I’ve never been in a situation where the staff hear a complaint and grin/laugh/smirk and refuse to act or even pretend to care even after multiple attempts. Breakfast was ok, with a big selection of things like cauliflower, rice, eggs, it felt like an old fashioned 1970s hotel restaurant space. Coffee was terrible, lukewarm warm brown water in a self service jug A cup of Turkish tea and a cup of coffee and a baklava for 2 people in the other restaurant owned by the hotel, cost us around £24/ 28euro / 1000 Turkish lira. They didn’t tell us the price when we ordered it, but In Istanbul you will get Turkish tea for free or 50-100tlr and baklava is cheap, so we didn’t think to ask - we charged it to the room and had a big shock when we checked out The view from the hotel is amazing. You are paying only for the view here. It is an amazing view. You see balloons, red valley in the distance. But there are many hotels with this view in Uchisar. The spa facilities seem fine. The outdoor pool was out of use according to the spa staff In my opinion the decor and broken furniture and bad attitude of the staff should make it a 2* hotel, with the view from the rooms of a 5* hotel They seem to host big

"Exceptional Cave Resort Experience! We had an unforgettable stay at this breathtaking resort! The warm and welcoming staff, exceptional service, and stunning valley views made our cave experience truly memorable. Highlights: - Impeccable service - Scenic valley views - Cozy cave accommodations - Friendly and attentive staff Thank you for creating lifelong memories! We highly recommend this resort to anyone seeking a unique and enchanting getaway. Rating: 5/5 stars

Room was not at all good. No baggage rack was available. Sofa n furniture was like antique. Filled the room with furniture whatever they have in spare. Called 3 times for coffee n tea refills. Went personally but nothing happened. Check out time was given to pick up the luggage. We had to go to the office to wake them up n help with the luggage. Dining room was the worst experience. Went 1 hour before for the breakfast closing time. No food was available. No cutlery was given , asked for cutlery but no one bothered so we had to set our own table to have breakfast. Manager was there but he didn’t bother to do anything. Worst of worst experience.